Shipping policy

Shipping Policy

Effective Date: July 29, 2026

Thank you for shopping with EDDYZ. We are committed to providing a smooth, transparent, and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders, as well as what you can expect throughout the shipping process.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high order volume, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we'll notify you using the email address provided with your order.

Payment Verification

To help protect our customers and prevent fraudulent transactions, all orders are subject to payment authorization and security verification before shipment.

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

If additional information is needed to verify your order, we'll contact you before your order is shipped.

Shipping & Delivery

Estimated delivery times begin after your order has been processed.

United States

  • Estimated delivery: 7–15 business days after processing

International Orders

  • Estimated delivery: 7–15 business days after processing

Delivery times vary depending on the destination country, customs processing, and local postal or courier services.

Please note that all delivery estimates are approximate and are not guaranteed. Shipping times may be affected by weather, holidays, customs inspections, carrier delays, or other events beyond our control.

At this time, we are unable to ship to APO, FPO, or DPO addresses.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping destination and selected shipping method.

If your order qualifies for a free shipping promotion, the discount will be automatically applied during checkout.

Order Tracking

After placing your order, you'll receive an order confirmation email.

Once your order has been shipped, we'll send a shipping confirmation email that includes your tracking information.

Please allow 24–72 hours for tracking updates to appear after the carrier receives your shipment.

Multiple Shipments

To offer a broader selection of products, EDDYZ works with trusted manufacturers and fulfillment partners.

As a result, items within the same order may occasionally ship separately and arrive on different dates.

If this occurs, separate tracking information will be provided for each shipment.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

If you discover an error after placing your order, contact us immediately at support@eddyzshoes.com.

While we'll make every reasonable effort to update your information before your order ships, we cannot guarantee address changes once an order has entered processing.

EDDYZ is not responsible for delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

If your order cannot be canceled, you may still be eligible for a return in accordance with our Refund & Return Policy.

Shipping Delays

While we strive to deliver orders within our estimated delivery timeframes, unexpected delays may occasionally occur due to:

  • Weather conditions

  • Carrier disruptions

  • Customs inspections

  • Holidays

  • High shipping volumes

  • Other circumstances beyond our control

If your shipment experiences a significant delay, we'll do our best to keep you informed and assist you with tracking your package.

Lost or Missing Packages

If your package has not arrived within a reasonable time after the estimated delivery window, please contact our Customer Support team.

We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item(s)

  • Photos of the shipping packaging

  • A video if the damage cannot be clearly shown in photos

Our team will review your request and work with you to provide an appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

EDDYZ has no control over these charges and cannot estimate or collect them in advance.

Product Availability

All products offered on EDDYZ are subject to availability.

Although we make every effort to keep our inventory current, an item may occasionally become unavailable after an order has been placed.

If this happens, we'll notify you promptly and issue a refund for any unavailable item.

Sales Tax

Applicable sales tax is calculated automatically during checkout where required by applicable law.

Questions?

If you have questions about shipping, delivery, or your order, we're happy to help.

EDDYZ Customer Support

Email: support@eddyzshoes.com

Website: https://eddyzshoes.com

Response Time: We aim to respond to all customer inquiries within 1–2 business days.

Related Policies

For additional information, please review our:

  • Refund & Return Policy

  • Terms of Service

  • Privacy Policy

Our Commitment to You

At EDDYZ, we're committed to providing quality products, transparent policies, secure shopping, and responsive customer support. Whether you're placing your first order or returning as a valued customer, we appreciate your trust and are dedicated to making your shopping experience as smooth as possible.

Thank you for choosing EDDYZ, a destination for footwear, apparel, accessories, watches, lifestyle products, and more...