Contact information
Contact EDDYZ
We're here to help!
Whether you have a question about a product, need assistance with an order, or would like to share feedback, the EDDYZ Customer Support team is ready to assist you. We are committed to providing friendly, responsive service and making your shopping experience as smooth as possible.
Contact Information
General Inquiries
For general questions about EDDYZ, our products, or our website.
Account Assistance
For questions related to your customer account, login issues, or account updates.
Customer Support
For assistance with:
- Orders
- Shipping
- Tracking
- Returns
- Exchanges
- Damaged or incorrect items
- Product questions
- Payment inquiries
- General customer support
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM Eastern Time
Saturday
10:00 AM – 4:00 PM Eastern Time
Sunday
Closed
Emails received outside of business hours will be answered as soon as possible on the next business day.
Response Time
We strive to respond to all customer inquiries within one business day.
During weekends, holidays, or periods of high inquiry volume, responses may take up to two business days.
Before You Contact Us
To help us resolve your request as quickly as possible, please include:
- Your order number (if applicable)
- The name used when placing your order
- A brief description of your question or issue
- Photos or videos if you're reporting a damaged, defective, or incorrect item
Providing this information allows us to assist you more efficiently.
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for eligible items that are unused, unworn, and returned in their original condition with all applicable packaging and tags.
For complete details, please review our Refund & Return Policy.
How long does shipping take?
Orders are typically processed within 1–5 business days.
After processing, most U.S. orders arrive within 7–15 business days.
For complete shipping information, please review our Shipping Policy.
Do you ship outside the United States?
Yes.
Currently, EDDYZ ships to customers within the United States 🇺🇸 and Canada 🇨🇦.
Additional shipping destinations may become available in the future.
Business Mailing Address
EDDYZ
123 Oak Haven Ln
Barnesville, GA 30204
United States
We Value Your Feedback
Your experience matters to us.
If you have suggestions for improving our products, website, or customer experience—or if you'd simply like to share your EDDYZ story—we'd love to hear from you.
Customer feedback helps us continue improving and better serve our community.
Our Commitment
At EDDYZ, we're committed to providing quality products, transparent policies, secure shopping, and responsive customer support.
Whether you're shopping for footwear, apparel, accessories, watches, or other lifestyle products, we're here to help every step of the way.
Thank you for choosing EDDYZ. We sincerely appreciate your trust and look forward to serving you.
Barnesville, Ga 30204. (470) 592-3553