Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the EDDYZ FAQ page! We've answered some of the most common questions about ordering, shipping, returns, payments, and more. If you don't find the answer you're looking for, please contact us at support@eddyzshoes.com.

Ordering

How do I place an order?

Simply browse our collection, add your desired items to your cart, and proceed through our secure checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Because orders are processed quickly, we cannot guarantee changes once an order has entered processing or has been shipped.

How do I know my order was received?

After your order is placed, you'll receive an order confirmation email.

If you don't receive one, please check your spam or junk folder or contact us for assistance.

Shipping

How long does order processing take?

Orders are typically processed within 1–5 business days.

How long does shipping take?

Most orders are delivered within 7–15 business days after processing.

Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, weather, or other circumstances beyond our control.

Do you ship internationally?

Currently, EDDYZ ships to customers in the United States and Canada.

We're continually evaluating additional shipping destinations.

Can my order arrive in multiple packages?

Yes.

Because we work with trusted manufacturers and fulfillment partners, items from the same order may occasionally ship separately.

How can I track my order?

Once your order ships, you'll receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to update after shipment.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery if they are unused, unworn, and returned in their original condition with applicable packaging and tags.

Please see our Refund & Return Policy for complete details.

Do I have to pay for return shipping?

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are generally the responsibility of the customer.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to your original payment method.

Most financial institutions process refunds within 5–10 business days after approval.

What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and include your order number, a description of the issue, and photos (or a video if needed). We'll work with you to resolve the issue as quickly as possible.

Products

Where do your products come from?

EDDYZ partners with trusted manufacturers and fulfillment partners to offer a carefully curated selection of footwear, apparel, accessories, watches, and lifestyle products.

Are product colors exactly as shown?

We strive to display products as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting conditions.

What if a product becomes unavailable after I order?

If an item becomes unavailable after your order is placed, we'll notify you promptly and issue a refund for the unavailable item.

Payments

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay

Is my payment information secure?

Yes.

Your payment is processed through secure payment providers using industry-standard encryption. EDDYZ does not store your complete credit or debit card information.

Customer Support

How can I contact EDDYZ?

You can reach us by email:

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday: 10:00 AM – 4:00 PM (Eastern Time)

Sunday: Closed

How quickly will I receive a response?

We strive to respond within one business day. During holidays or periods of high inquiry volume, responses may take up to two business days.

Still Need Help?

If your question isn't answered here, our Customer Support team is happy to assist.

📧 support@eddyzshoes.com

Thank you for choosing EDDYZ. We appreciate your business and look forward to serving you!