Refund & Return Policy

Effective Date: July 29, 2026

At EDDYZ, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review the policy below for information about returns, refunds, exchanges, and damaged items.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Include all original packaging, tags, manuals, and accessories (when applicable).
• Be returned within 30 days of the delivery date.
• Be accompanied by proof of purchase or your order number.

How to Start a Return

Before returning an item, please contact our Customer Support team so we can provide return instructions and, if applicable, the correct return address.

Email: support@eddyzshoes.com

Please do not return items without first contacting us, as different products may need to be returned to different authorized return locations.

Change of Mind Returns

We understand that sometimes a product may simply not be the right fit.

If you change your mind, you may request a return within 30 days, provided the item meets the eligibility requirements listed above.

Unless the return is due to our error or a defective product, return shipping costs may be the responsibility of the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

After reviewing your claim, we will work with you to provide an appropriate solution, which may include:

• A replacement
• A refund
• A partial refund
• Another resolution, depending on the circumstances

Lost or Missing Packages

If your tracking information shows your package has not arrived, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Non-Returnable Items

For health, hygiene, safety, or other reasons, certain products cannot be returned, including:

• Gift cards
• Personalized or custom-made items
• Clearance or final sale items (when clearly marked)
• Items specifically identified as non-returnable on the product page

Return Shipping

Unless the return is due to our error, a damaged product, or a defective item, customers are responsible for return shipping costs.

Original shipping charges (if any) are generally non-refundable unless required by law or the return is due to our mistake.

Refund Processing

Once your returned item is received and inspected, we'll notify you of the approval or denial of your refund.

If approved, refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for your financial institution to process the refund. Processing times may vary depending on your payment provider.

Exchanges

If you would like a different size, color, or product, please contact our Customer Support team.

When available, we'll gladly help arrange an exchange or assist you with placing a new order after your return has been approved.

Order Cancellations

Orders are processed quickly to ensure fast shipping.

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Our Commitment

At EDDYZ, we strive to make every shopping experience a positive one. If you have questions or concerns about your order, our Customer Support team is always happy to assist you.

Customer Support

Email: support@eddyzshoes.com

Website: https://eddyzshoes.com

Thank you for shopping with EDDYZ.

Barnesville, Ga 30204.   (470) 592-3553‬